Process & Toolbox

 
 

Process

Methodology

Card Sorting, Competitive Reviews, Content Inventory, Diary Studies, Focus Groups, Literature Reviews, Moderated User Sessions, Qualitative Interviews, Stakeholder Interviews, Survey Creation, Tree Tests, Unmoderated User Sessions, Usability Site Walkthroughs, Usability Testings, Heuristic Evaluation

Analysis

Affinity Diagramming, Hierarchy Creation, Qualitative Analysis, Quantitative Analysis, Team Alignment Workshops, Tone Analysis

Outputs

Content Removal Recommendations, Content Migration Strategies, Diagrams & Maps, Findings & Recommendations Presentations, Implementation Plans, Low Fidelity Mockups, Personas, Usability Reports, User Session Highlight Reels, Wireframes, Content Requirements

Clair Rock writing on a white board with a large diagram.
A group of people standing in a room. All of the walls are covered in Post-It Notes.

Tools

Google Suite, HTML, Microsoft Office, OmniGraffle, Optimal Workshop, Sketch, CSS

Skills

Project Management, Public Speaking, Teaching/Education, Team Management, Writing

Clair Rock standing behind a podium speaking at a conference with another presenter smiling to their left.
Clair Rock and another person sitting at a table with computers, they are discussing a diagram on a whiteboard behind them.