Process & Toolbox
Process
Methodology
Card Sorting, Competitive Reviews, Content Inventory, Diary Studies, Focus Groups, Literature Reviews, Moderated User Sessions, Qualitative Interviews, Stakeholder Interviews, Survey Creation, Tree Tests, Unmoderated User Sessions, Usability Site Walkthroughs, Usability Testings, Heuristic Evaluation
Analysis
Affinity Diagramming, Hierarchy Creation, Qualitative Analysis, Quantitative Analysis, Team Alignment Workshops, Tone Analysis
Outputs
Content Removal Recommendations, Content Migration Strategies, Diagrams & Maps, Findings & Recommendations Presentations, Implementation Plans, Low Fidelity Mockups, Personas, Usability Reports, User Session Highlight Reels, Wireframes, Content Requirements
Tools
Google Suite, HTML, Microsoft Office, OmniGraffle, Optimal Workshop, Sketch, CSS
Skills
Project Management, Public Speaking, Teaching/Education, Team Management, Writing